Wednesday, August 15, 2012

Activity Can't Save Old SouthWest Credits

This may not be news to anyone, but I have confirmed that there is nothing you can do to keep your old SouthWest credits from expiring short of purchasing a reward ticket with them. I only had four credits, so it didn't make sense for me to purchase the balance needed to get to a new ticket. That new ticket would only have been valid for a year anyway, and SouthWest is not a main airline for me.

As background, SouthWest introduced a new rewards system last year that replaced credits with points.  Under the new system, points don't expire as long as you have activity within 24 months. The old credits expired in two years no matter what you did. I was hoping that after the transition, posting some activity would keep the old credits active, so I used the SouthWest mall shopping portal to buy some new headphones from Apple for in-store pickup.

Alas, no such luck. The points for the purchase had no effect on the expiration date of my old credits. That's okay; I was not upset. The old credits were always supposed to expire. I just figured there would be no harm in trying to keep them active. I pinged SouthWest about it, and they responded in less than a day with a friendly boilerplate explanation. I say friendly because it was worded much better than most of the "copy and paste" replies I've received from companies.

If you need to convert your old credits and buy a ticket, this blog has a great overview of the process.

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